Help

Support

We typically respond within 24 hours on business days. Email us at support@textmeback.ai.

Subscriptions & Billing

How do I cancel my subscription?
Subscriptions are managed through the app store — not directly through us.

Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Text Me Back AI → Cancel
iOS: Settings → Your name → Subscriptions → Text Me Back AI → Cancel

I was charged but lost access.
Open the app and tap Restore Purchases on the Shop screen. If access is still missing, email support@textmeback.ai with your receipt and we'll fix it within 24 hours.

Refund requests.
For Android purchases, request a refund directly from Google Play within 48 hours of purchase. For refunds outside that window, email us at support@textmeback.ai.

Account

How do I delete my account?
See our Account Deletion page for step-by-step instructions. You can delete directly in the app or email privacy@textmeback.ai.

I can't log in.
The app signs you in automatically. If you're stuck on a loading screen, force-close the app and reopen it. Still stuck? Email support@textmeback.ai.

The App

The AI replies don't sound like me.
Go to Profile and update your Style Profile — the more detail you add (tone, texting style, writing samples), the more personalized the replies become.

I hit my daily limit.
Free accounts get 3 reply generations per day. Upgrade to Premium for unlimited generations.

The shop isn't loading.
Make sure you have an active internet connection. Close and reopen the app. If the issue persists, email support@textmeback.ai.

Contact Us

General support: support@textmeback.ai

Privacy & data requests: privacy@textmeback.ai

Legal: legal@textmeback.ai